Answering your customer service needs
There are many reasons an online shopper would need to contact an eCommerce store before a sale is even made. Being able to answer questions immediately supports the buying decision and builds customer confidence. But do you have the time to efficiently manage your business and effectively provide the level of customer service your customer’s expect? Utilizing a customer service solution like Solid Cactus eCommerce Call Center provides the answer to having a professional, full-time customer service department without the overhead.
Our representatives focus on asking for the sale and completing the order while the customer is still on the phone. They also skillfully work to increase average order size. Our customer service representatives get to know you and your store’s product lines and policies, so customers never know they are calling a third party call center. All services are customized to your specific needs.
Our eCommerce call center representatives:
- Ask for the sale – capture sale before customer hangs up the phone to be sure orders are placed
- Upsell – offer a different size, model, or quantity to increase order value
- Cross-sell – don’t forget the accessories!
- Provide recommendations – suggest other items a caller may be interested in based on knowledge of your store and what they’ve learned during phone call
- Mention promotions – remind your callers that there is free shipping at a certain amount or a sale going on
- Explain shipping and tracking – providing confidence that packages will arrive when promised
