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Live Chat

Live Chat

Answers in an instant

When customers have a “quick question” and don’t want to take the time to call or email, Live Chat provides the answer!

Live Chat management from Solid Cactus eCommerce adds another dimension to your lines of communication with your customers – one that can have strong impact on the decision to buy. By clicking on the convenient chat button, your customer will be able to find the answer they need to continue with their purchase. Our Live Chat professionals are knowledgeable about your store and products and can offer your customers assurance in their decision to buy.

Live Chat can help you grow your business:

  • It works – studies have shown more than half of the top 100 online retailers offer live chat as a service to their online customers.
  • It increases conversion rates – visitors who chat are three times more likely to buy, and their average order sizes are 35% higher than non-chatters
  • It improves customer satisfaction – chatters are twice as likely to return to the same website within a day, and exit surveys reveal that 85-90% of chatters rate their service experiences as “good” or “excellent”
  • It lowers service costs and improves productivity – shifting service requests from phone to chat can reduce the average cost per interaction by 80%