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Support Services


We’re here for you.

Questions? Concerns? Just plain curious?

Solid Cactus offers complete eCommerce support plans to satisfy any questions or issues that might come your way. If this is your first eCommerce store, a switchover to a new shopping cart, or you’ve just implemented new and unfamiliar features, there’s no reason not to get the most out of your eCommerce store. Our eCommerce support team is fully skilled to aid you with technical and user support.

We also provide a host of online training videos. Whether you need help adding an item to your store, creating an autoresponder campaign, or need to know how to create a report, the helpful training videos will guide you through nearly every aspect of running your eCommerce business.

If you are a seasoned eCommerce veteran, or new to running an online store, these training videos are here to help refresh your knowledge, or train you from the start.

And remember, live help is always just a phone call away. If experiencing an emergency please call 888.361.9814. Solid Cactus eCommerce emergency support is available 24/7 year-round

Solid Cactus eCommerce offers the support you need to succeed:

  • Self Service Training Videos
  • Email and Phone support 24/7 support 365 days a year
  • A staff of experienced eCommerce professionals as your resource
  • Free webinars, newsletters and an eCommerce magazine (eBiz Insider) for our clients